A Digital Adoption Platform is a software solution that helps users interact with digital tools efficiently and confidently. It provides context-sensitive assistance, interactive walkthroughs, and integrated training—directly within the application in use. The goal is to simplify onboarding, reduce user errors, and significantly increase productivity. DAPs promote user adoption and the sustainable use of digital solutions within the organization.

WalkMe is a Digital Adoption Platform that helps users navigate complex applications like SAP more easily. Through on-screen, step-by-step instructions directly within the system, WalkMe intuitively guides users through processes and functions. This eliminates much of the need for traditional training by offering support in the moment of need. Additionally, processes can be automated—for example, by auto-filling fields—enabling tasks such as purchase orders or travel expense submissions to be completed quickly and accurately.

WalkMe is not a standalone component of SAP, but it was acquired by SAP to enhance their Digital Adoption offering. The technology integrates seamlessly into SAP systems but can also be used independently across a wide range of other applications.

WalkMe simplifies, accelerates, and optimizes the use of IT solutions. The platform helps users better understand complex systems and supports them with onboarding tools, automated training, and embedded assistance. This not only saves time and training costs, but also reduces errors and improves employee satisfaction. Help is provided exactly when needed—directly within the live application.

WalkMe integrates into existing web applications without requiring major changes to the underlying systems. It overlays the user interface and provides context-aware support without altering the core application. This makes integration simple, fast to implement, and easily adaptable—for example, by gradually adding Smart Walkthroughs.

WalkMe provides value to organizations of all sizes and industries—especially those with complex IT environments or comprehensive software landscapes. From mid-sized businesses to global enterprises, anywhere digital applications need to be used efficiently, WalkMe helps ease adoption and streamline everyday use.

Yes, WalkMe is highly configurable and can be tailored to your organization’s specific needs. Whether it’s custom step-by-step guides, personalized workflows, or tailored help content—the platform allows you to reflect and adapt key processes. This ensures that users receive exactly the support they need to work confidently and effectively with digital tools. Our experts are happy to advise you on the best implementation strategy.